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Wesway ensures accessibility for people with a disability by meeting or exceeding its requirements under the Accessibility for Ontarians with Disabilities Act (AODA)


Wesway communicates with people with disabilities in ways that take into account their specific communication needs, strengths and preferences.

Service Animals

Wesway is committed to welcoming people with disabilities who are accompanied by a service animal.

Assistive Devices

Persons with disabilities are welcome to obtain, use or benefit from Wesway's services through the use of their own assistive devices, or any that exist at any Wesway location.

Service Disruptions

In the event that a temporary disruption occurs that would limit a person with a disability from gaining access to Wesway services, Wesway makes the disruption known to individuals and families, including information about the reason for the disruption, its anticipated duration and alternate service locations if applicable.

Support Persons

People with disabilities who may or may not be accompanied by a support person are welcome on Wesway's premises.

Accessibility Training

Wesway provides AODA training for employees, volunteers and others who may deal with the families we serve and with the general public.

Feedback Process

Wesway is committed to accessibility for individuals with disabilities and feedback is welcomed.  We offer multiple means of providing feedback on our accessibility.


Statement of Commitment

Wesway is fully committed to providing excellent service to families and to the general public. Wesway will deliver our services and public communication in a way that is sensitive to the varying needs of people with disabilities.

Wesway is dedicated to serving individuals with disabilities, and will provide these individuals with a level of service that meets or exceeds their individual needs.

Wesway will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA:

  • Dignity – Services are provided in a manner that is respectful to people with a disability.
  • Independence – Accommodating people with a disability means respecting their right to do for themselves and to choose the way they wish to receive services.
  • Integration – Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as others. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.
  • Equal Opportunity – Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.


Read Our 2020-2025 Accessibility Plan
(Standard and large format print editions are available upon request)


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